Here are Terms and Conditions and Privacy Policy documents for Water Lily Health & Wellness, LLC:

TERMS AND CONDITIONS

Last Updated: 2/6/2026

1. Introduction

Welcome to Water Lily Health & Wellness, LLC (“we,” “our,” or “us”). By accessing our website, contacting us, or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our services.

2. Services Provided

Water Lily Health & Wellness, LLC provides mental health counseling, life coaching, and related wellness services to individuals, couples, families, and children throughout Arizona. Services may be provided in-person or through secure online platforms.

3. Professional Relationship

The relationship between Water Lily Health & Wellness and clients is professional in nature. Services provided are for therapeutic, coaching, or counseling purposes only and do not constitute medical advice, diagnosis, or treatment of medical conditions.

4. Eligibility

By using our services, you confirm that:

  • You are at least 18 years of age, or have parental/guardian consent if under 18
  • You have the legal capacity to enter into this agreement
  • All information you provide is accurate and truthful

5. Scheduling and Appointments

  • Appointments must be scheduled in advance by contacting us via phone or email
  • We reserve the right to refuse service to anyone for any lawful reason
  • Clients are responsible for arriving on time for scheduled appointments
  • Late arrivals may result in shortened sessions with no fee adjustment

6. Cancellation Policy

  • Clients must provide at least 24 hours’ notice to cancel or reschedule appointments
  • Late cancellations or no-shows may be subject to a cancellation fee
  • Emergency situations will be considered on a case-by-case basis

7. Payment and Fees

  • Payment is due at the time of service unless other arrangements have been made
  • We accept different payment to be discussed directly.
  • Fees are subject to change with reasonable notice
  • Clients are responsible for understanding their insurance coverage and any out-of-pocket expenses

8. Confidentiality

Your privacy is of utmost importance to us. All information shared in the course of our professional relationship is confidential, except as required or permitted by law. Please see our Privacy Policy for detailed information about how we handle your personal information.

9. Limits to Confidentiality

As required by Arizona law and professional ethics, confidentiality may be broken in the following circumstances:

  • When there is reasonable suspicion of child, elder, or dependent adult abuse or neglect
  • When a client presents a serious danger of violence to themselves or others
  • When required by court order or legal proceedings
  • When authorized in writing by the client

10. Online Services

For clients receiving services via telehealth/online platforms:

  • You must have a private, secure location for sessions
  • Technical issues may require rescheduling without penalty
  • You are responsible for ensuring a stable internet connection
  • Sessions are conducted through HIPAA-compliant platforms

11. Limitation of Liability

Water Lily Health & Wellness, LLC and its staff are not liable for:

  • Any indirect, incidental, or consequential damages arising from use of our services
  • Technical issues preventing access to online services
  • Outcomes of therapeutic or coaching interventions, as results vary by individual

12. Termination of Services

Either party may terminate the professional relationship at any time. We reserve the right to discontinue services if:

  • Payment obligations are not met
  • Client behavior is threatening, abusive, or disruptive
  • We determine services are not beneficial or appropriate
  • There is a conflict of interest

13. Intellectual Property

All materials, content, and information provided by Water Lily Health & Wellness remain our intellectual property. Clients may not reproduce, distribute, or share therapeutic materials without written permission.

14. Dispute Resolution

Any disputes arising from these Terms and Conditions will be resolved through:

  1. Good faith negotiation between parties
  2. Mediation, if negotiation fails
  3. Binding arbitration in Arizona, if mediation fails

15. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

16. Governing Law

These Terms and Conditions are governed by the laws of the State of Arizona. Any legal proceedings must be filed in Arizona courts.

17. Contact Information

For questions about these Terms and Conditions, please contact:

Water Lily Health & Wellness, LLC
Email: yolanda@waterlilyhealth.com
Phone: (480)  214-5570

18. Severability

If any provision of these Terms and Conditions is found to be unenforceable, the remaining provisions will continue in full force and effect.